|Harassment, by British Gas is a deliberate policy to cause their customers mental stress.
Customers are persistently persecuted by letters from Central Recoveries and/or solicitors threatening court actions and debt collectors.
I presume BG want their customers to lie awake at night worrying about being taken to court and
lumbered with very large legal fees, or to make them think that a couple of ugly heavies in a van
marked "DEBT COLLECTORS" will hang around their house embarrassing them, and that to avoid this the customer will give
British Gas whatever money they have been demanding. This is an unpleasant approach by British Gas,
especially when many of their customers are not at fault.
In my case, you have seen the evidence which clearly shows British Gas falsified & inflated meter readings and they have admitted that they falsely claimed that there was a fixed price agreement between us, yet I have been constantly harassed by British Gas through their Central Recoveries. It is almost incredible to think that even though British Gas knew, all along, that they were in the wrong they still repeatedly harassed me. I personally think that such harassment should be illegal, perhaps it is.
Before I go into the details of the harassment in my case let me show you a part of an email that I received in Oct 2008 from a British Gas customer who was being harassed and threatened with court action by British Gas's debt collectors. He was not intimidated by their threats of court action and went to court. This not what BG expects or wants it customers to do. Read what happened, you'll love it.
So if you are in the right and are able to explain your case do not be intimidated, go to court. You will probably be able to run rings around a BG representative who knows very little of the detail of the case. Judges and magistrates and are fair-minded, that's their job, they will understand your nervousness and listen carefully. And when you win don't forget to ask the judge or magistrate for your costs against the other side :-)
Oh, and here's another snippet that I received.
Back to my case
Throughout the course of trying to resolve this dispute I have received at least 11 threatening letters. This is from the first one, sent on 21 April 2006.
This isn't just from some anonymous clerk, it bears the signature of Joe Dyer, Director of Customer Service. Clearly this harassment comes from the top.
On 11th May 2005 British Gas sent me a letter saying that they would investigate my complaint, and would contact me by 05 June 2006. Before the ink was dry on their letter, and before they could have started their investigation into my complaint, and long before 05 June, they sent their next threatening letter. I personally presume that this is a deliberate strategy, perhaps if they threaten customers enough they might weaken, pay what B.G. demanded, and their investigation could be avoided.
Next day, 12th May 2006, Joe Dyer got on to me again.
This time Joe ups the stakes, warning me that I could be liable for the court costs.
On 17th May they sent sent me this variant, this time it wasn't signed or attributed to anyone.
After receiving this letter I sent a formal complaint about harassment from British Gas to Energywatch. Guess what Energywatch did about it, apparently nothing.
Still trying to keep the pressure on me before their 05 June 2006 deadline, I received another harassing letter. This time it was from Central Recoveries. This appears to be the debt collecting arm of British Gas/Centrica.
I received a couple like that one above then another couple getting a bit heavier.
As these threats come in faster and faster and getting heavier all of the time, don't forget that all along British Gas knew it has falsely claimed that there was a fixed prices agreement between us, and that I have irrefutable proof that British Gas falsified and inflated the meter readings. If the case ever got to court I would be able to proof beyond any doubt that I did not owe the money they claimed. Their case would be kicked out, the media would love it, and thousands of other aggrieved customers would follow suit.
However the harassment continued. After this the next couple of threatening letters next came from what appeared to be a solicitor.
After this the next couple of threatening letters next came from a debt collector making what appear to be heavier threats.
I found this debt collector on internet and emailed them asking what the debt was for, the reply came from Central Recoveries.
They have started up the harassment again. Look at this letter.
Ref. Ref. 008691267805(D-PC25)
This morning I received a NOTICE OF INTENDED LITIGATION from you.
Can you please send me details of this debt. I presume that it is for electricity. Can you let me know how many units were consumed and the price per unit. This is information that you will have to produce in court, it will save time and trouble if you check these figures now. Incidentally, I have irrefutable photographic evidence that the British Gas meter readings were falsified and inflated. I think it is most likely that your case will be kicked out of court and that I will be awarded appropriate costs. I suggest that you refer to my website at, www.peterloud.co.uk/britishgasfraud/
Moorcroft didn't reply to the email but had one of their subsidiaries send another intimidating letter.
On 4th November I eventually had a letter from British Gas saying that they were cancelling both my gas and electricity bills, but they still continued to harrass me. About a week after that I received what I assume will be the last harassment.
Eventually the Moorcroft mercenary bully boys decided to give up.
Most, but not all, of the correspondence between British Gas and me is shown in full in a 6MB pdf file, by clicking here you can open it in a separate window and cross-check everything I claim.
When you read these documents bear in mind that on 31st August 2006 British Gas eventually admitted,
"With regard to the Price Protection packages . . . , you did not sign or register for this agreement".
This means that at the same time as B.G. were being evasive, lying and making threats of court actions and debt collectors they knew all along there never had been any agreement.
Over the next few weeks I plan to elaborate on the way British Gas handled my account in a number of sections.
(Sorry guys, I went overseas and was unable to complete this)